Shipping & Returns
Last updated: 5 July 2026

SHIPPING

We're a small Australian label and we pack every order ourselves. Here's exactly how shipping works, no fine print surprises.

Dispatch


All orders are dispatched within 1 business day. Orders placed on weekends or public holidays are dispatched the next business day. Once your order ships, you'll receive a confirmation email with your tracking number.

During peak periods such as sales or holiday periods we may experience slight delays but we will always strive to get orders our within 24 hours of the order being placed.

Delivery Times


All orders are shipped with Australia Post. Once dispatched, delivery typically takes 5 to 10 business days depending on your location. Metro areas usually arrive faster; regional and remote areas can take a little longer. These timeframes are Australia Post estimates, not guarantees - during peak periods like holidays and sale events, deliveries may take longer than usual. We're not able to control carrier delays once your parcel is on its way, but if your order seems stuck, contact us and we'll chase it up with Australia Post for you.

Shipping Rates


Orders under $99: $14.95 flat rate
Orders $99 and over: FREE standard shipping

Tracking Your Order


Every order includes tracking. Use the tracking number in your dispatch email on the Australia Post website or app. Please allow up to 24 hours after dispatch for tracking to update.

Delivery Details


Please double check your delivery address at checkout. We are unable to redirect parcels once they've been dispatched, and we're not responsible for orders delivered to an incorrectly supplied address. If a parcel is returned to us due to an incorrect address or failed delivery, we'll contact you to arrange redelivery, and additional postage may apply.

International Shipping


We currently ship within Australia only. If you're overseas and love what we make, send us a message - if enough of you ask, we'll make it happen.

RETURNS

We make our pieces in small runs and decorate them by hand, so our returns policy is a little different from big retailers. Here's how it works.

Faulty or Damaged Items


If your item arrives damaged or develops a fault, we'll make it right. Contact us as soon as possible with your order number and photos of the issue, and we'll arrange a repair, replacement or refund in line with your rights under the Australian Consumer Law. Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure, and to have goods repaired or replaced if they fail to be of acceptable quality and the failure

Frequently asked questions
1. How much does shipping cost and how long does it take?
  • Shipping Rates: Shipping is a $14.95 flat rate for orders under $99, and FREE for all orders of $99 and over.
  • Delivery Time: All orders are packed within 1 business day. Once dispatched via Australia Post, delivery typically takes 5 to 10 business days, though regional areas or peak holiday periods may take longer.
2. Do you ship internationally?


Currently, shipping is available within Australia only. However, if you are overseas and interested in ordering, you can send the team a message - they are open to expanding internationally if there is enough demand!
3. Can I change my delivery address after my order has been placed?


You cannot redirect a parcel once it has been dispatched. Please double-check your address at checkout. If an item is returned due to an incorrect address, the team will contact you to arrange redelivery, though additional postage charges may apply.
4. How can I track my order?


Every order includes tracking via Australia Post. Once your order ships, you will receive a confirmation email with a tracking number. Please note that it can take up to 24 hours after dispatch for the tracking status to update on the Australia Post website or app.
5. What is the policy for faulty or damaged items?


If your item arrives damaged or develops a fault, the label will repair, replace, or refund it in accordance with the Australian Consumer Law. To start the process, contact them as soon as possible with your order number and photos of the issue.